Return Policy

Thank you for shopping at SKIN & THREADS - we hope you love your item(s) as much as we do. If, for any reason, you are not completely satisfied with your purchase, you can take advantage of our hassle-free return policy, which includes instant refunds, exchanges or store credits on full-priced items. Please refer to the information below for details on your return options and eligibility.

HOW TO RETURN:
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Standard Return information:

Returns within Australia can be processed via our online portal.

Return address: Skin & Threads, 255 Brunswick St, Fitzroy VIC 3065 Australia

Step 1: 
Email our customer care team at customercare@skinandthreads.com to receive a returns form and return approval.
Step 2: 
Visit the Australia Post Returns portal, which can be found here,  to organise a standard return. 

Step 3: The portal will generate a return shipping label and direct you to your nearest postage facility. 

Step 4: Include your completed returns form within your parcel


ONLINE PURCHASES DOMESTIC:
  • We offer instant refunds on full priced items through Refundid within 14 days of purchase for Australian customers.
  • Exchange is available on full priced items via Refundid, simply process your instant refund and repurchase online.
  • All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned
  • Return shipping is at the cost of the customer. Return labels can be purchased through Refundid for $10.99
  • Sale items are considered final sales and cannot be returned for refund or exchange.

ONLINE PURCHASES INTERNATIONAL: 
  • We offer full refunds on full priced items within 20 days of purchase for international customers.
  • Exchange is available on full priced items via Refundid, simply process your instant refund and repurchase online.
  • All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
  • Return shipping is at the cost of the customer. Please include our returns form and organise return shipping with your local courier. 
  • Return address: Skin & Threads, 255 Brunswick St, Fitzroy VIC 3065 Australia
  • Email customercare@skinandthreads.com to be sent a returns form.
  • Sale items are considered final sales and cannot be returned for refund or exchange.

    IN-STORE PURCHASES:
    • Exchange or store credit only for full-priced items returned within 7 days.
    • All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
    • Sale items are considered final sales and cannot be returned for refund or exchange.
    • Credit notes are valid for 12 months from the date of issue.
    • Gift vouchers are redeemable within 3 years of purchase.
    • Please retain the receipt as proof of purchase.
      PHONE ORDERS:
        • Exchange or store credit only for full-priced items returned within 7 days.
        • Credit notes are valid for 12 months from the date of issue.
        • Gift vouchers are redeemable within 3 years of purchase.
        • Please retain the receipt as proof of purchase.
        • Sale items are considered final sales and cannot be returned for refund or exchange.
        CLICK & COLLECT ORDERS:
        • We offer instant refunds through Refundid, store credit or exchange within 14 days of purchase.
        • All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
        • Return shipping is at the cost of the customer. Return labels can be purchased through Refundid or Aus Returns Portal for $10.99
        • Credit notes are valid for 12 months.
        • Sale items are considered final sales and cannot be returned for refund or exchange. 

        GIFT CARD PURCHASES:
        • Unfortunately if you used a store credit or Gift Voucher with your purchase, you will not be able to use Refundid.
        EXCEPTIONS
        • If you believe the product is damaged, faulty or not what you ordered, please email customercare@skinandthreads.com prior to initiating a return together with your order number and supporting images.
        • Australian Consumer Law guarantees that you can receive a replacement, refund, or compensation for a major failure or defect in the goods, or have the goods repaired or replaced if they are not of acceptable quality.
        • Faulty returns are free of charge.
        PROCESSING TIME
        • We aim to process all returns within 2 business days of receiving your item(s). You will be contacted via email with the details of your processed return. Please note, this time period may vary during busy periods. 
        RETURN TO SENDER
        • If an order is returned due to an insufficient address, our Customer Service team will contact you to arrange re-delivery. Any customers who return an order and mark the parcel as Return to Sender will have the $10 shipping fee deducted from their return.

        ABOUT REFUNDID
        • Refundid is a third-party instant refund platform available for full-priced items purchased online within Australia. 
        • Refunds are paid out instantly, but if your return tracking hasn't updated within 10 days, Refundid will reverse the refund. 
        • Afterpay purchases are still eligible for refunds through Refundid, but the refund won't settle Afterpay instalments.
        • For example: 1. Heidi buys a $100 t-shirt and pays her first $25 instalment to Afterpay. 2. She decides the t-shirt is too small and lodges a refund from Refundid. 3. After entering her order and tracking number she is paid the full $100 from Refundid. 4. Heidi must pay Afterpay the remaining $75 at the specified payment dates.