Return Policy [old]
Enter details below to get started
Standard Return information:
Returns within Australia can be processed via our online portal.
Return address: Skin & Threads, 255 Brunswick St, Fitzroy VIC 3065 Australia
Step 1: Visit the Australia Post Returns portal, which can be found here, to organise a standard return.
Step 2: The portal will generate a return shipping label and direct you to your nearest postage facility.
Step 3: Include a completed returns form within your parcel - you can print a copy form here or handwrite the required information.
ONLINE PURCHASES DOMESTIC:
- We offer instant refunds on full priced items through Refundid within 14 days of purchase for Australian customers.
-
We do not offer exchange or store credit on either full price or sale items.
-
All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned
-
Return shipping is at the cost of the customer. Return labels can be purchased through Refundid for $10.99
- We offer full refunds on full priced items within 20 days of purchase for international customers.
-
We do not offer exchange or store credit on either full price or sale items.
- All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
- Return shipping is at the cost of the customer. Please include our returns form and organise return shipping with your local courier.
- Return address: Skin & Threads, 255 Brunswick St, Fitzroy VIC 3065 Australia
- Click to download our returns form
-
Exchange or store credit only for full-priced items returned within 7 days.
-
All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
-
Sale items are considered final sale and cannot be returned.
-
Credit notes are valid for 12 months from the date of issue.
-
Gift vouchers are redeemable within 3 years of purchase.
-
Please retain the receipt as proof of purchase.
PHONE ORDERS:
-
Exchange or store credit only for full-priced items returned within 7 days.
-
Sale items are considered final sale and cannot be returned.
-
Credit notes are valid for 12 months from the date of issue.
-
Gift vouchers are redeemable within 3 years of purchase.
-
Please retain the receipt as proof of purchase.
- We offer instant refunds through Refundid, store credit or exchange within 14 days of purchase.
-
Sale items are considered final sale and cannot be returned.
- All items must be returned in their original condition with tags attached. Damaged, washed, altered, or worn items cannot be returned.
- Return shipping is at the cost of the customer. Return labels can be purchased through Refundid or Aus Returns Portal for $10.99
- Credit notes are valid for 12 months.
- Unfortunately if you used a store credit or Gift Voucher with your purchase, you will not be able to use Refundid.
- If you believe the product is damaged, faulty or not what you ordered, please email customercare@skinandthreads.com prior to initiating a return together with your order number and supporting images.
- Australian Consumer Law guarantees that you can receive a replacement, refund, or compensation for a major failure or defect in the goods, or have the goods repaired or replaced if they are not of acceptable quality.
- Faulty returns are free of charge.
- We aim to process all returns within 7 business days of receiving your item(s). You will be contacted via email with the details of your processed return. Please note, this time period may vary during busy periods.
- Refundid is a third-party instant refund platform available for full-priced items purchased online within Australia.
- Refunds are paid out instantly, but if your return tracking hasn't updated within 10 days, Refundid will reverse the refund.
- Afterpay purchases are still eligible for refunds through Refundid, but the refund won't settle Afterpay instalments.
- For example: 1. Heidi buys a $100 t-shirt and pays her first $25 instalment to Afterpay. 2. She decides the t-shirt is too small and lodges a refund from Refundid. 3. After entering her order and tracking number she is paid the full $100 from Refundid. 4. Heidi must pay Afterpay the remaining $75 at the specified payment dates.